Questions & Answers

Below is a list of our frequently most asked questions. If you still can't find your answer, feel free to contact us


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    Main Branch

    45-47 Alftreton Road
    NG7 3JE

    +447856 538401

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    How do I place an order?

    It's really easy to shop with us! Simply add products to your shopping cart and follow the checkout procedure. If you are still having any issues, you're more than welcome to call us and we'll take your order over the phone.
    How long will delivery of my order take?

    If you're from the UK, our standard shipping usually takes around 3-5 working days for your order to reach your doorstep.

    If you select "Express" delivery when placing an order, provided your order was placed before 2pm, your order will be processed on the same day and should arrive anywhere between 1-3 working days after that. If the order is placed on a weekend, the order will be processed on the next working day for delivery within 1-3 working days

    Does Liquor LTD provide discounts for bulk orders?

    We would be happy to provide discounts for bulk orders. Please get in touch with us at: for more information. Please note discounts on bulk orders are on a case by case basis so it's best to get in touch with us first before ordering.

    Can I cancel my order once it has been placed?

    You may cancel your order once it has been placed, provided you get in touch with us before your order has been processed. Once an order has been processed, it means your items have been picked, and packaged securely and have been handed over to the delivery courier. At this point we won't be able to cancel your order and you will have to wait until your order arrives before returning it.

    If you wish to cancel your order, please contact us at: Please state your order number, email address, and name when contacting us to help us locate your order quicker.

    I'd like to make a complaint, how do I do that?

    We pride ourselves on providing an excellent experience from start to finish for all our customers, and while we work very hard to ensure your experience is an unforgettable one, there may be times where we could have done better. So if there is anything you would like to complain about or discuss, please don't hesitate to get in touch with us at: where one of our team will be happy to help.

     Do you ship to P.O. boxes?

    Our current delivery partner is DHL and as such, DHL is unable to deliver to PO Boxes in the UK. A full street address is required.

    Payment Information

    I placed my order but I didn't receive an order confirmation email, what happened?

    Your order confirmation email is sent to the email you used during checkout. Please make sure to also check yor junk/spam folder just in case your email provider put it there by accident. If you are still unable to find your order confirmation, please contact us at: with your Full name, shipping address and email address.

    Can I use multiple payment methods for an order?

    As with most online websites, you are only able to use one payment method per order. The only exception to this is if you are also using a LIQUOR LTD gift card.

    Can I use multiple discount codes at once?

    Unfortunately, you can only use 1 discount code at a time. The only exception to this is using a Liquor LTD gift card along with a discount code.

    Where do I enter my discount code or gift card?

    You can find the discount code field on the checkout page as you fill in your details before placing an order. You can also use this field for gift cards.

    This works whether you are using a mobile device or a laptop/desktop computer. Please ensure you use your discount code or gift card before placing an order as we won't be able to apply your discount code/gift card once your order is placed.

    Orders and Returns

    How do I return my order?

    To return an order, please contact us at:

    Please note that returns need to be requested and confirmed within 14 days of receiving your orders. For more information, please visit our Shipping and returns page which can be found here: Shipping & Returns

    What is your return policy?

    We understsand if you aren't satisfied with your purchase. That's why we provide a hassle free returns policy for any items returned, un-opened & undamaged, within 14 days of delivery. If you are still unsatisfied, please get in touch with our team at:

    For more information, please visit our Shipping and returns page which can be found here: Shipping & Returns

    Do I have to pay anything for returning my order?

    You will still need to pay postage on all items returned to us should you require to send us back any items. For more information, please visit our Shipping and returns page which can be found here: Shipping & Returns
    Is there a minimum order amount for local delivery to my house?

    There is no minimum spend required for local deliveries.

    Local delivery is available for all orders within 5 Miles of our store. 

    Please see our store operating hours when placing a delivery as we can only provide the service during these hours. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

    How do I know the status of my return?

    Please contact us at: to check the status of your return.

    My order arrived damaged and/or Wrong item sent

    We try our best to get your items safely in your hands all together and in 1 piece, but we also understand that occassionally the odd bottle can break during transit. Although this rarely happens, we want you to know we have your back if that was to occur. The same applies for the occasionall bottle that may have been picked mistakenly by our team.
    In the event of the above happening, please don't hesitate to get in touch with us and we will be happy to arrange for replacements to be sent out to you as soon as possible. Please make sure to contact us within 24 hours of your delivery and we will do our best to help.
    The same applies if you've received the wrong items by mistake. Please contact us within 24 hours of your delivery so that we can look into the issue and resolve it.
    Please keep the item in the state it was received in. You may or may not be asked to send photos of the damage/incorrect item to help us best advise you.

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

    Alternatively, you can get in touch with us through our contact us form. This can be found here:

    We aim to respond to all emails within 48 hours, so rest assured we wiill get back to you.