Shipping & Returns Policy​

Our Pledge

Here at LiquorLTD, we want to assure you that we abide by all UK laws, especially those related to distance selling. Each package we send undergoes a thorough quality check to ensure no damages or defects before it's carefully packed. We take pride in notifying you, our valued customer, in advance about any damaged or defective items. To guarantee safe transit, we use specially designed cardboard boxes and the latest packing materials for every bottle. While we make every effort to protect all containers, it's important to note that some product containers may be more susceptible to leaks and breakages.

If you've received an item that is damaged, defective, incorrect, unwanted, or short/out-of-date, please review the options below.

Damaged or Defective Goods:

If you receive a damaged product, you can refuse to sign for it upon delivery. If you've already opened the package, follow these steps:

1. Provide photos of the damaged item(s) to our customer support team within 7 working days of receiving the goods, as per the parcel tracking details.

2. Depending on the extent of the damage, we'll either issue a partial/full refund or arrange to collect the damaged item(s) and send a replacement.

Incorrect Goods:

For an incorrect product, follow these steps:

1. Share photos of the incorrect item(s) with our customer support team within 7 working days of receiving the goods, according to the parcel tracking details.

2. If you decide to keep the incorrect item, we'll refund the price difference. If you want the correct item, we'll arrange a collection for the wrong item and resend the correct one. Please note, the collection must be completed before the resend.

Unwanted Goods:

You have up to 14 days from the delivery date to return unwanted products to Liquor LTD, even if they are part of a multiple-item delivery. You are responsible for:

1. Not opening the container or removing any seals.

2. Keeping intact any accessories or details associated with the container.

3. Repackaging all items as received.

4. Obtaining authorization from our customer support team.

5. Covering all postage costs, including the cost of arranging for the goods to be collected.

We will issue a refund, whether full or partial, to your original payment method or store credit within 7 working days of receiving the goods at our address.

Please note that we won't reimburse the cost of sending back the goods.

Non-returnable Items: For health and safety reasons, returns are not accepted for soft drinks, non-alcoholic beverages, or any product with less than 9% alcohol content.

This also applies to items on offer or promotion, advertised as short-dated or out-of-date.

Out-of-date / Short-dated Goods:

If you receive an item that is out-of-date or short-dated (within 30 days from the Best Before Date or Best Before End date), follow these steps:

1. Provide photos of the item(s) to our customer support team within 7 working days of receiving the goods, according to the parcel tracking details.

2. If you decide to keep the item, our customer support team will discuss a goodwill gesture through a discounted refund.

3. If you prefer to return the item, we will arrange a collection and send a suitable replacement at no cost to you.

If a replacement is not available, we will issue a refund. As a general rule, Best Before End (BBE) does not mean the item is out-of-date; it suggests the item may have passed its optimum taste but is still safe to consume. Refrigeration or careful storage can extend the longevity of products. Note: If the item was advertised as short-dated or on promotion at the time of purchase, we will not accept returns or issue refunds.

Failed Deliveries / Non-Collected Items:

If your goods were not delivered due to non-collection from the parcel depot, incorrect delivery details, or unavailability to sign for the goods, follow these steps:

1. We will refund the cost of the items received back at our address, excluding shipping costs.

2. If you wish to receive the items, you can place a new order or pay shipping costs for re-dispatching the items, even if the original delivery was at no cost.